Terms And Conditions
*** Installation can take up to 30days to complete. After installation it can take up to 48 hours for the line to be activated
*** it is advised that you be available throughout the duration of the installation day, as Parys Internet cannot guarantee that the specified installation appointment time will be met by the external contractors.
PARYS INTERNET Covers the installation fee on your behalf. If you cancel or are suspended due to non-payment this fee will be clawed back. 12 Month Clawback. (R1725)
PARYS INTERNET Covers the connection fee on your behalf except the 20Mbps/10Mbps packages. If you cancel within 12 months or are suspended due to non-payment, this fee will be clawed back. (R1010)
The installation fee covers the first 15 meters, Vumatel then charges you R180-R220 per meter thereafter (They will first quote you, and only upon acceptance of quotation will they proceed with the work). The 15 metres is only if you require trenching in your property and this is 15 metres birds-eye-view irrelevant of the route taken.
PARYS INTERNET provide a free to use router, should client cancel, client would need to return the router back to PARYS INTERNET at their own cost.
One calendar month notice period is needed for the cancellation of the service. All cancellations must go to support@parys.co.za in order to be processed.
Debit orders will only be activated after the installation has been completed and will be processed on the 1st work day of every Month.
Fibre Internet – Select the “Order Now” option below the package you are internested in to proceed with your order.
Fibre in parys is provided over Vumatel’s network.
* Terms and conditions apply
Please contact us for uncontended dedicated Fibre Internet for your business.
What is the whole process
- Select your package and click the “Order Now” button below
- Select your line and router preference and select the “Add to Cart” button
- Complete the Checkout form and select the “Place Order” button
- Follow the on screen instructions to complete payment
- The Fibre network operator will contact you for an installation appointment (Can take up to 30days)
- We will be notified of the completion and a technician will make an appointmet for the router installation
- Debit order will be created and account activated
What is the installation Cost
PARYS INTERNET Covers the installation fee on your behalf. If you cancel or are suspended due to non-payment this fee will be clawed back. 12 Month Clawback. (R1725)
PARYS INTERNET Covers the connection fee on your behalf except the 20Mbps/10Mbps packages. If you cancel within 12 months or are suspended due to non-payment, this fee will be clawed back. (R1010)
Can I use the Fibre for my business
Vumatel currently specialises in fibre to the home. Fibre to the home has been made affordable and accessible as a best-effort service. This means that while Vumatel strives to offer you great service, you cannot hold Vumatel liable for any downtime you may experience.
Business fibre connections come at a much higher price. This is because you will sign a contract for a business service which will be associated with certain uptime agreements and turn-around times for any issues you may experience.
Vumatel is not in a position to offer Business fibre agreements. If you run a small business from home and are comfortable with the level of service Vumatel is able to provide, you may order a fibre connection from Vumatel but please note that you do so, understanding that Vumatel is currently unable to provide you with business-level support.
Will my internet stay on during power outages
The fibre network has 72 hour power backup system. As an extra precaution, a generator will be activated when the backup system reaches 50% of its power. If you have power backup that powers your router, your internet will stay connected.
Who owns the network
The network is owned by Vumatel. That means that all technical repairs will also be conducted by Vumatel or their contractors.