Fibre Internet – Select the “Order Now” option below the package you are interested in to proceed with your order.
Terms And Conditions (FTTH)
*** A free to use router is not supplied as this is a Month to Month service. You can use your own router or choose to purchase one when signing up.
*** Installation can take up to 30days to complete. After installation it can take up to 48 hours for the line to be activated
*** it is advised that you be available throughout the duration of the installation day, as Parys Internet cannot guarantee that the specified installation appointment time will be met by the external contractors.
Even though all our Fibre services are Month to Month, PARYS INTERNET Covers the installation and connection fee on your behalf. If within the first 6 Months, you cancel or are suspended due to non-payment, the installation fee will be deducted from your bank account on the next debit order run.
One calendar month notice period is needed for the cancellation of the service. All cancellations must go to firstname.lastname@example.org in order to be processed.
Debit orders will only be activated after the installation has been completed.
Internet makes use of Forward Billing. Recurring invoices are created at the beginning of the billing period (clients pay for the service in advance)
The router cost and Prorated First Month’s internet will be added to your first debit order. Your first debit order will therefore consist of the following items:
– 1st “Prorated” Internet (Prorated according to the number days the fibre was active in the initial month)
– Router Cost (If you selected to buy a new router)
– Subscription (For the following Month’s internet)
Debit order and billing options:
1st work day of the month
7th or the first work day after that if 7th is over a weekend
If your debit order was unsuccessful, the banking penalty of R50 will be invoiced to your account. Please follow the instructions on the notification and send the proof of payment to email@example.com only.
Please note that our staff does not have access to the bank account so we require a proof of payment in order to reactivate your account. A statement is provided every 2nd day to allocate manual payments.
If no proof of payment is received, your account will only be reactivated once the money reflect on the statement.
What is the whole process
- Select the “Order Now” option below the package you are interested in.
- Complete the online application form and click on the “Place Order” button
- The Fibre network operator (Openserve) will contact you for an installation appointment (Can take up to 30days)
- Notify us of the installation date on firstname.lastname@example.org so we can schedule our technicians to be onsite the same day.
- Debit order will be created and account activated after installation is completed
What is the installation Cost
PARYS INTERNET Covers the installation and connection fee (R2000) on your behalf. If within the first 6 Months, you cancel or are suspended due to non-payment, the installation fee will be deducted from your bank account on the next debit order run.
Can I use the Fibre for my business
Fibre to the home has been made affordable and accessible as a best-effort service. This means that while we strive to offer you great service, we cannot be held liable for any downtime you may experience.
Business fibre connections come at a much higher price. This is because you will sign a contract for a business service which will be associated with certain uptime agreements and turn-around times for any issues you may experience.
Please contact us for Business grade Fibre.
Will my internet stay on during power outages
The fibre network has 72 hour power backup system. As an extra precaution, a generator will be activated when the backup system reaches 50% of its power. If you have power backup that powers your router, your internet will stay connected.
Who owns the network
The network is owned by Openserve. That means that all technical repairs will also be conducted by Openserve or their contractors.