*** A free to use router is not supplied as this is a Month to Month service. You can use your own router or choose to purchase one when signing up.
*** Installation can take up to 30days to complete. After installation it can take up to 48 hours for the line to be activated
*** it is advised that you be available throughout the duration of the installation day, as Parys Internet cannot guarantee that the specified installation appointment time will be met by the external contractors.
Even though all our Fibre services are Month to Month, PARYS INTERNET Covers the installation and connection fee on your behalf. If within the first 6 Months, you cancel or are suspended due to non-payment, the installation fee will be deducted from your bank account on the next debit order run.
One calendar month notice period is needed for the cancellation of the service. All cancellations must go to firstname.lastname@example.org in order to be processed.
Debit orders will only be activated after the installation has been completed.
Internet makes use of Forward Billing. Recurring invoices are created at the beginning of the billing period (clients pay for the service in advance)
The router cost and Prorated First Month’s internet will be added to your first debit order. Your first debit order will therefore consist of the following items:
– 1st “Prorated” Internet (Prorated according to the number days the fibre was active in the initial month)
– Router Cost (If you selected to buy a new router)
– Subscription (For the following Month’s internet)
Debit order and billing options:
1st work day of the month
7th or the first work day after that if 7th is over a weekend
If your debit order was unsuccessful, the banking penalty of R50 will be invoiced to your account. Please follow the instructions on the notification and send the proof of payment to email@example.com only.
Please note that our staff does not have access to the bank account so we require a proof of payment in order to reactivate your account. A statement is provided every 2nd day to allocate manual payments.
If no proof of payment is received, your account will only be reactivated once the money reflect on the statement.